I received a very concise and clear email, from Vince at Carlton Leisure, on 24 July offering me a refund for my cancelled flights on my upcoming trip to Paraguay on 22 August. I was more than happy to pay the admin fee to save the hassle, given past experience of dealing with Ryanair (impossible- got chargeback) was not going to engage with an airline direct!

You will get E-ticket in your email that you use while booking your flights on our website. We have listed some of the major airlines with their check-in page for your convenience, please To help direct your enquiry to the right department please first select the nature of your enquiry.Documents are vital, make sure you have everything to hand! It can take 8-12 weeks to process your refund.We do not send paper tickets. And I have been refunded less admin, a small price to pay to an industry in serious crisis that continued to assist when asked. Only the latest review will count in the company's TrustScore Visit this website Our flight got cancelled back from Australia.

If they don't have a complaints process then email or write to them. Vince (but not forgetting the rest of the team) at Carlton Leisure has been nothing but extremely helpful with regards to initially providing advice and guidance on the booking of complex holiday flight requirements, and then more lately, postponing, and ultimately getting us refunds as the Covid-19 situation has developed. Payment Methods: Visa, Mastercard, Maestro and DeltaWe use cookies to deliver our services. Since processing these documentation can take some time, it is recommended you apply for these as soon as possible. I'm looking to book flights to Cambodia and their Thai airways flight prices seem really low Only the latest review will count in the company's TrustScore British Airways; Emirates; Etihad Airways; LATAM Airlines ; Qatar Airways ; South African Airways ; Turkish Airlines; All Airlines; Travel Extras. Illegally being charged £75 to refund flights that were cancelled by the airline... carltonleisure.com Visit this website carltonleisure.com. We will need to contact the airline to request a name change, but we cannot guarantee that they will be able to make the change.It is very important to check and apply for any visa and documents requirements for the countries you are travelling to (and through). Don’t delay, Most of the flight tickets are non-refundable, but in certain cases cancellation is permitted with a charge levied by the airlines. Explain what the problem is, how you'd like them to sort it out and set a date for them to reply to you. I would definitely use Carlton again once travel opens up properly and feel relieved in this case I’d booked via an agent as not sure I’d have had this success without much trouble direct with an airline. 99 Flight. Shambles of a company!! For more information please contact u. Carlton Leisure are not members of ABTA and those considering using this company or its offshoots might like to see a list of complaints compiled at Carlton Leisure Watch carltonleisurewatch.hostei.com. Really bad experience trying to get a refund for a flight to the USA that was cancelled by Covid. However sometimes if there is any last minute schedule change by airlines, then in order to avoid any trouble at the airport we highly recommend you to reconfirm your flight 72 hours prior to departure with airline directly or with us.Unfortunately, not all the airlines will let you pre book your flight seat. My flights were cancelled due to Covid in July, I have just received an email saying I have to pay £75 and wait 3 months for a refund? Thank again Mayur. Kim has been working on our case for a number of months now, through an understandably difficult time. I usually use netflights for my trips but they didn't have this route for some reason so I went with someone else for the first time in ages. The day after we booked and paid, they contacted us to say they could not provide the travel for the money we paid and requested a further £126 (almost 10% more) despite the fact that they were still advertising the same route, flights & dates at the price we initially agreed to pay but they knew it was not possible at that price. Absolute joke of a company, please don't make my mistake, pay slightly more and book through a legitimate airline website. Please also check all folder including SPAM folder in your email.Online check in is only permitted 24 hours prior to your departure. I know lots of people who are still awaiting refunds from airlines when their flights were cancelled months ago. Answer 91 of 301: Hi all Has anyone booked flights with Carlton Leisure? Home; Flights. I did pay an admin fee but didn’t mind. I left a review several weeks ago, which was seen by A member of the Carlton leisure management team. Only the latest review will count in the company's TrustScore I requested a refund on my flights over ten weeks ago, which were cancelled due to the pandemic. Carlton Leisure are not allowed to charge an admin fee. Cheers and good luck… I've heard nothing from Carlton, despite sending follow up emails. Really poor. I’ve been in email contact with Carlton and they always respond quickly. Carlton Leisure showed zero interest in helping us with alternative flights or travel arrangements when we were stranded in the Philippines having had our return flight booking cancelled. After a series of complications she has secured our set of refunds from a number of different airlines, and has always been prompt with her communication throughout. We will always inform you in case of any change on your reservation by the airlines. For my future flight booking will definitely use Carlton Leisure and would strongly recommend to all my family and friends.


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