Chromecast You might be experiencing issues with your Internet OR issues with ‘My Library’. If the steps above didn’t solve the issue, scroll down to. If the Cineplex Store is not working, you may be experiencing internet issues, a problem with your device or app, or an issue with your Cineplex account. What do I do? Update steps for, If your movie still does not appear in 'My Library'. Make sure you are using the latest version of the Cineplex app on your TV or mobile phone/device. Why can’t I download or make purchases through Cineplex Store app on my XBOX? If our offices are closed, email us here. How do I contact your Guest Services team? Frequent buffering or loading, problems starting the Cineplex Store app or issues playing a movie generally indicate a … If your movie still does not appear in 'My Library' the rental may have expired, try to refresh the page. Check the movie you are trying to play in ‘My Library’. How do I log in to the Cineplex Store? How do I update the Cineplex app on my Samsung Smart TV? If your movie is not playing, check if it’s still available in 'My Library'. Rentals expire 48 hours from the moment you start watching them, or after 30 days before hitting play. Please check your connection, try to open another app or webpage that uses the internet. Apple TV Apple TV 4 th generation and Apple TV 4K (Black remote) AirPlay on all Apple TV 2 nd and 3 rd generation devices. If you are experiencing issues loading or using the Cineplex Store app on the LG TV you might have a WebOS TV that needs a software update. Use the appropriate ways below to troubleshoot your issues. Computers (Streaming only) PC Mac (please use Chrome) Check system requirements. Please CONTACT US and mention the steps you've already taken. How do I update the Cineplex channel/app on my Roku? We usually don't have the exact release dates upfront, but you'll receive an e-mail when the movie is available to watch. I received a Device Registration Error. If you have an inquiry or would like to share your experience with us,  we’re here to help! I have an LG Smart TV and my Cineplex Store app is not allowing me to login or isn't loading, what should I do? How do I rent or buy from the Cineplex Store? Frequent buffering or loading, problems starting the Cineplex Store app or issues playing a movie generally indicate a slow or interrupted internet connection. I’m a Best Buy / Geek Squad customer and my PIN doesn’t work / … I’m a Best Buy / Geek Squad customer and my PIN doesn’t work / your website says it is invalid. Why can’t I download or make purchases through Cineplex Store app on my XBOX? Note: Instructions vary slightly depending on your Samsung TV model year, and the TV app might look different depending on your TV model. My web browser is saying my system is not compatible. TV LG Smart TVs from 2012 or later Samsung Smart TVs from 2013 or later with Smart Hub Roku Link your Roku to the Cineplex Store. Use the appropriate ways below to troubleshoot your issues. To identify if your LG Smart television is on the WebOS platform go into Settings Icon > Advance Icon > General Settings > About This TV > TV Information. To enjoy the latest improvements please update your app following these 4 steps. If the Cineplex Store is not working, you may be experiencing internet issues, a problem with your device or app, or an issue with your Cineplex account. When you pre-order a movie it will be in your library and you'll be able to watch it as soon as it's released. I have an LG Smart TV and my Cineplex Store app is not allowing me to login or isn't loading, what should I do? 08:00 am – 11:00 pm EST.

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